1. Our Commitment to Quality

At SneakerHorizon.com, we stand by the quality of our products. While we do not offer returns, we are committed to providing a replacement for any item that arrives damaged or defective.

2. Eligibility for Replacements

To be eligible for a replacement, your item must meet the following strict criteria:

• The item must be defective or damaged upon arrival.

• It must be in its original packaging, with all tags and labels still attached.

• Your replacement request must be initiated within 4 days of the original purchase date.

• A valid proof of purchase, such as your order number or receipt, is required.

Crucial Condition: You must provide a continuous, unedited video of the unboxing process as proof of the item's condition upon arrival. This video must be submitted within 4 days of the delivery date. Without a clear and complete unboxing video submitted within this timeframe, your request for a replacement will not be considered.

3. Non-Replaceable Items

Replacements will not be issued for the following:

• Items with sizing issues. We do not provide replacements or exchanges on the basis of size. Please be sure of your size before placing an order.

• Items that are not defective or damaged.

• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

• Items marked as "Final Sale" or "Clearance."

• Gift cards.

4. How to Initiate a Replacement Request

To begin a replacement request, please follow these steps:

1. Contact our customer support team at ask@sneakerhorizon.com or through our website's contact form.

2. Provide your order number and a clear explanation of the defect or damage.

3. Attach the mandatory unedited unboxing video, which must have been recorded and submitted within 7 days of your package's delivery.

4. Our team will review your request and the provided video. If approved, we will provide you with a Replacement Authorization (RA) number and detailed instructions on how to send back the item.

Please do not send your item back to us without first receiving an RA number.

5. Shipping Replacements

If your replacement request is approved, we will cover the shipping costs for the replacement item. You will be responsible for the cost of shipping the damaged item back to us. We recommend using a trackable shipping service and purchasing shipping insurance.

6. Replacement Process

Once your item is received and inspected, we will send you an email notification. We will then process and ship a replacement of the same item to you.

For any further questions about our replacement policy, feel free to contact us at ask@sneakerhorizon.com.